Privacy Policy

Effective Date: December 1, 2025
Last Updated: December 1, 2025

Who We Are

Universal Flooring Systems Ltd. operates universalflooring.ca (the "Website"). We're a Calgary-based commercial flooring contractor serving general contractors, developers, and facility managers across Western Canada.

Contact Information:
Universal Flooring Systems Ltd. 1100, 2600 Portland St SE Calgary, Alberta T2G 4M6, Canada
Email: info@universal-flooring.com
Phone: 403.250.3900

What Information We Collect

Information You Provide Directly

When you use our contact forms or request estimates, we collect:

First name and last name
Email address
Company name (if provided)
Phone number (if provided)
Project details and questions you submit

Information Collected Automatically

When you visit our website, we automatically collect:

IP address and general location data
Browser type and version
Device information
Pages visited and time spent on site
Referring website or source
Date and time stamps of visits

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze site traffic and usage patterns
Improve website functionality
Track marketing campaign performance

Wix Platform: Our website is hosted on Wix Studio, which automatically collects certain data to provide hosting services. Review Wix's privacy policy at wix.com/about/privacy.

Google Analytics: We use Google Analytics to understand how visitors use our site. Google Analytics collects information anonymously and reports website trends. Learn more about Google's privacy practices at policies.google.com/privacy.

How We Use Your Information

We use collected information to:

Respond to project inquiries and estimate requests
Provide quotes and project information
Communicate about our services
Improve website functionality and user experience
Analyze site usage and marketing effectiveness
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Sharing and Third Parties

We share information only with:

Service Providers: Third-party tools that help us operate our website and business, including:

Wix (website hosting and management)
Google Analytics (website analytics)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Contact form submissions are retained unless you request deletion.

Your Rights and Choices

Depending on your location, you have rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications (if we implement email marketing)
Cookie Control: Disable cookies through your browser settings (note: this may affect website functionality)

To exercise these rights, contact us at info@universal-flooring.com

Canadian Residents (PIPEDA): You have the right to access and correct your personal information. Contact us for details on how to exercise these rights.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure. You provide information at your own risk.

Third-Party Websites

Our website may contain links to third-party websites (suppliers, partners, social media). We are not responsible for the privacy practices of these external sites. Review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for individuals under 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such information, contact us immediately.

Changes to This Policy

We may update this privacy policy periodically. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Questions about this privacy policy or our data practices? Contact us:

Universal Flooring Systems Ltd. 1100, 2600 Portland St SE Calgary, Alberta T2G 4M6, Canada
Email: info@universal-flooring.com
Phone: 403.250.3900